No Central Tracking
Complaints arrive through email, forms, and support channels, so there is no single view of what was raised, by whom, and what its status is.
DPDP Grievance
DPDP Grievance
Management System
Manage DPDP Principal grievances easily from submission to resolution. Track every case, stay audit-ready, and get complete visibility with the DPDP.ai Grievance Management System.
Trusted by over 500+ companies of all sizes
Challenges
Organisations’ Grievance Management Challenges
Managing grievances manually, without a proper grievance redressal system, creates significant compliance, operational, and technical challenges.
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Missed Response Deadlines
Without automated SLAs, reminders, and escalations, grievances go unanswered within the timelines set by the DPDP Rules (24 to 72 hours).
Inadequate Audit-Ready Records
Scattered or manual records make it hard to prove how each grievance was received, handled, and resolved, especially if a Data Principal escalates to the Data Protection Board
DPDP.ai
DPDP Grievance Redressal System
DPDP.ai offers a centralised grievance system for businesses to manage complete grievance management and stay compliant with DPDP regulations.
01Submission
Easy Grievance Submission for Data Principal
Simplify grievance submission with an easy-to-use and secure process.
- Simple, user-friendly grievance form
- Collect relevant requests and supporting information
- Generate grievance/reference ID for every session
02Workflow
Automated Workflow
Automate grievance routing, assignment, and processing across teams.
- Automated grievance assignment and routing
- Configure workflows based on grievance type
- Role-based access for internal teams
03Escalation
SLA and Escalation Management
Track SLAs and automatically escalate delayed or pending grievances.
- Track grievance response timeline
- Automated reminders and alerts
- Escalation for overdue or pending requests
- Dashboard for open, pending, and resolved cases
04Tracking
Real-time Tracking
Enable real-time visibility into grievance status and progress.
- Centralised grievance dashboard
- Track status from submission to closure
- Complete activity and communication history
- Transparent updates for Data Principals
05Framework
Compliance and Audit Trail
Maintain complete records for compliance, audits, and reviews.
- Maintain grievance records in one place
- Record actions, decisions, and communications
- Generate reports for DPDP compliance monitoring
- Support evidence audits and reviews
06Notifications
Automated Notifications
Keep Data Principals updated with timely status and closure notifications.
- Instant confirmation to the Data Principal on submission
- Notifies with alerts on every status change
- Notice on grievance resolve and closure
Why DPDP.ai
Why Choose Our Grievance Management System?
Businesses across different industries rely on DPDP.ai solutions for DPDP compliance readiness from day one.
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DPDP Focused
Developed for DPDP Act data protection and grievance management requirements.
Eliminate Manual Hurdles
Automated grievance system workflows eliminate repetitive manual tracking, routing, and follow-ups.
Complete Visibility, Audit Ready
Monitor every Data Principal grievance from a single dashboard and maintain a structured record and grievance history.
Customer Stories
Consent Teams Trust DPDP AI
Hear from product and compliance leaders who went live with Consent Manager in under a week.
FAQs
Common Grievance
Management Questions
Telling you more about the Grievance Management System.
A grievance management system lets businesses handle Data Principal complaints in one place. DPDP.ai Grievance Management System is a centralized platform that helps businesses centralise, assign, track, and resolve Data Principal grievances with structured workflows and complete case visibility.
Yes, Section 13 of the DPDP Act provides Data Principals with the right to readily available grievance redressal from the Data Fiduciary or Consent Manager.
DPDP.ai helps track applicable grievance SLAs, including the 90 day response period prescribed under Section 14 (3) of the DPDP Rules, 2025.
Yes, the organization can provide status updates and reference-based tracking throughout the grievance lifecycle.
Yes, DPDP.ai can automatically route and assign grievances based on configured rules such as grievance type, team, or priority.
Compliance Deadline: May 13, 2027
Don't Wait Until the
Deadline Arrives
The DPDP Act is enforceable now. Every day without a compliance programme is a day your organisation carries unnecessary legal and financial risk. Our data privacy management platform gets you audit-ready in 2 weeks with zero compliance headaches.
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